Frequently Asked Questions

Products and Services

How to Measure Your Wrist Size? (Bracelet Sizing Guide)

Here at Lucky Life Manila, we make sure that you get the best custom-fit piece to your satisfaction.  

To find the best fit, measure your wrist using the following methods.

Using a Tape Measure

  1. Wrap the tape measure around the wrist.
  2. Ensure it's snug but comfortable.
  3. Read the exact measurement in centimeters (cm) where the tape meets the zero (0) mark.
  4. If you are in between sizes round off to the next number.
    • Your exact measurement is 16.6cm, choose 17cm.

Using a String and Ruler

No tape measure? No problem! Use a string or strip of paper instead.

  1. Wrap the string around the wrist and mark where it overlaps.
  2. Lay the string flat and measure its length with a ruler.

 

 

Choosing the Right Size:

  • Select a size closest to your wrist measurement.
  • If you're between sizes or prefer a looser fit, opt for the larger size.


Below are our sizing recommendations:

Infants & Kids:

  • Small: 10 cm – 11 cm
  • Medium: 12 cm – 13 cm
  • Large: 14 cm – 15 cm

Women:

  • Small: 14 cm - 15 cm
  • Medium: 16 cm - 17 cm
  • Large: 18 cm - 19 cm
  • Extra Large: 20 cm

Men:

  • Small: 16 cm - 17 cm
  • Medium: 18 cm - 19 cm
  • Large: 20 cm – 22 cm

Do you accept custom orders?

Yes, we do! Just message us on Facebook or Instagram Messenger and our customer support team will assist you on your custom order.

Please note that due to the strict policies of Lazada and Shopee; we can only accept custom orders via Facebook and Instagram Messenger. Prices will vary depending on the design.

Chat us on FB Messenger

Chat us on Instagram

Are your Piyao/Pixiu and other gold hardware real gold / pawnable?

To accommodate the affordable pricing, our Piyao / Pixiu are 18K Gold Electroplated 305 Stainless Steel that are non-tarnishing. The Lucky Life Manila Branding Spacer is 305 Stainless Steel Electroplated with 18K Gold.

Our 24k Gold Piyaos/Pixiu Bracelets are made-to-order. These range from Php 10,000 to Php 25,000 depending on the size and weight.

You can order a custom 18K/24K gold bracelet through our Facebook or Instagram accounts.

Please note that due to the strict policies of Lazada and Shopee; we can only accept custom orders via Facebook and Instagram Messenger. Prices will vary depending on the design.

Chat us on FB Messenger

Chat us on Instagram

How do I cleanse and energize my gemstone bracelets and charms?

Click on the link below to go to our Do-it-Yourself Guide.

CLEANSING AND ENERGIZING GEMSTONES AND CRYSTALS AT HOME

Where is your physical store?

We are still exclusive our our website, social media account, Lazada, and Shopee. Click on the link below to go to our available channels:

LINK IN BIO

SHOP WITH US @ LAZADA

SHOP WITH US @ SHOPEE

On the bright side! We occasionally join pop-up bazaars and trade fairs which we announce on our social media accounts.

Are you available on Lazada or Shopee?

Yes, we are! Click on the link below to go to our available channels:

LINK IN BIO

SHOP WITH US @ LAZADA

SHOP WITH US @ SHOPEE

After-Sales

I ordered the wrong size; can you help me adjust it?

We’d be more than happy to assist you! All you have to do is send it back to us at the
address below through your preferred courier! The adjustment is free! You just
need to handle the shipping back and forth from our warehouse.

 

Lucky Life Manila

Mobile: 0945-432-2011

Unit 104-A, Jorjo Building

433 Tandang Sora Avenue

Barangay Culiat, Quezon City

1128 Metro Manila

 

Kindly message us the courier tracking details on our Facebook or Instagram accounts so we
know you are sending us an item for adjustment.

We are available
from Monday to Saturday, 10 AM to 5 PM (Manila Time) excluding holidays

I receiveda damaged/incorrect item out of the box! How do return and have it exchanged?

Don’t worry we’ll make it right for you! Please message us on our Facebook or Instagram accounts so that our customer support team can assist you. Please provide us with pictures of the packaging and the damaged/incorrect items. Our customer support team will arrange a return and exchange at no extra cost.

Shipping

What couriers do you use?

We work with several reputable couriers to get your package to you.

Philippines - J&T Express, LBC Express and Lalamove

International – UPS

A tracking number or link will be sent to you via email and text.

If you have not received your tracking number kindly contact our customer support team.

NOTE: Our couriers are 3rd-Party Partners and Lucky Life does not have control over their delivery timeframes and their business acumen. Should you have any issues with our partners it is not in any way a reflection of our company. But we are committed to providing the best experience for our customers we will assist you in any way we can.

What are your shipping lead times?

We make sure that orders are properly checked for quality, cleansed and energized before shipping out.

Kindly allow us 24-48 hours to ship your orders. Custom orders are shipped within 2-4 days depending on the availability of materials and complexity of the design.

  • METRO MANILA - 3-5 Business Days
  • LUZON - 4 to 7 Business Days
  • VISAYAS - 5 to 10 Business Days
  • MINDANAO - 7 to14 Business Days

On-demand couriers like Lalamove can be booked the same day or the next business day. Our customer support team will contact you to arrange the booking.

These timeframes are merely estimates and can change without notice depending on the season and other acts of god.

NOTE: Our couriers are 3rd-Party Partners and Lucky Life does not have control over their delivery timeframes and their business acumen. Should you have any issues with our partners it is not in any way a reflection of our company. But we are committed to providing the best experience for our customers we will assist you in any way we can.

Payments

What payment methods do you accept?

We accept a wide variety of payment methods including all major credit and debit cards, eWallets, PayLater, and bank transfers! You have the flexibility to choose whichever method suits you best!

We are partnered with two of the biggest secure payment platforms in Asia which are Paymongo and XendIt

Here is a list of supported payment methods by our partners:

Paymongo

  • Credit/Debit Cards - Visa and Mastercard
  • eWallets - Gcash, GrabPay, Maya
  • Online Banks - BPI Online, UBP Online
  • Pay Later - BillEase

XendIt

  • Credit/Debit Cards - Visa and Mastercard
  • eWallets - Gcash, GrabPay, Maya, ShopeePay
  • Online Banks - BPI Online, UBP Online, RCBC, China Bank
  • Pay Later - BillEase

Is it safe to use my credit/debit card on your website?

Absolutely! Your security is our top priority. We use state-of-the-art SSL encryption and adhere to the PCI DSS standards to ensure your personal and payment information is protected at all times.

How do I know my payment has been successfully processed?

Once your payment goes through, you'll receive a confirmation email and a notification right away. It's our way of letting you know that everything is all set!

Why was my payment declined?

Payments can be declined for a few reasons like incorrect card details, insufficient funds, or bank authorization requirements. No worries, though! Double-check your information or try another payment method. We're here to help if you need it!

Are there any hidden fees or charges?

No hidden fees here! We believe in transparency, so you'll see all charges, including taxes and shipping fees, upfront. No surprises, just the way shopping should be!

How do I request a refund?

Need a refund? No problem! Just reach out to our customer service with your order details, and we'll guide you through the process. We aim to make it as smooth and hassle-free as possible!

What should I do if I encounter a payment error?

Encountered a hiccup? Don't worry! First, try refreshing the page or checking your payment details. If the issue persists, our customer service team is eagerly waiting to assist you. We're here to ensure your shopping experience is nothing short of amazing!

We're thrilled to help make your shopping experience seamless and secure. If you have any more questions or need further assistance, don't hesitate to reach out. Happy shopping!

Still need help? Don't Worry! We got you!

Our customer service team is eagerly waiting to assist you.

We're here to ensure your shopping experience is nothing short of amazing!

We are available from Monday to Saturday, 10 AM to 5 PM (Manila Time) excluding holidays